Incident Resolution is the process of restoring a service or product to normal operations after it has been disrupted or disabled due to an issue. This process involves identifying and resolving the root cause of the incident in order to prevent similar issues from occurring in the future. The goal of incident resolution is to quickly identify the problem and put into place measures that will ensure the smooth running of services and products for stakeholders. It is critical for businesses to have an efficient and effective incident resolution process in order to maintain customer satisfaction and ensure operational efficiency.