Intelligent Business Process Automation (iBPA) is an innovative new concept which aims to make business operations more efficient and effective. It uses technology, such as artificial intelligence (AI), to automate complex and tedious tasks within the organization. This type of automation can free up human resources for more value-adding activities, such as creative problem solving, raising customer satisfaction levels, or increasing top-line growth. By analyzing data patterns and anticipating customer behaviors, iBPA can be used to reduce time and cost associated with manual processes and decision making. With intelligent process automation, businesses have the opportunity to drastically improve operational performance and become more competitive in their markets.