Key business processes are the core activities that an organization needs to carry out in order to achieve its strategic objectives. These processes are essential to the success of the business and are usually the most complex and expensive to manage. They are typically the most visible and important activities in an organization and include such things as product development, marketing, sales, customer service, finance, human resources, and operations. These processes are typically managed by senior executives and are the primary focus of most business improvement initiatives. They are often the source of competitive advantage and the basis for developing and maintaining customer loyalty. Key business processes must be monitored and managed in order to ensure that they are meeting the organization’s goals and objectives. By doing so, organizations can ensure that their resources are being used efficiently and effectively, and that their customers are receiving the best possible service.
