A Key Performance Indicator (KPI) for Client Relationship Managers is a measurable parameter that allows them to gauge the success of their efforts in maintaining and developing customer relationships. Effective customer relationships are crucial for any business to be successful, so KPIs provide critical insight into the importance and effectiveness of the client relationship teams. KPIs may include metrics such as retention rate, satisfaction score, average time spent with clients, number of new accounts gained, and total sales generated from active customers. A great CRM should be able to measure these KPIs in order to give an accurate picture of the performance of the team.