KPIs, or Key Performance Indicators, are measurable values that indicate how well your business is performing in relation to the goals it has outlined for itself. They can be used to measure the efficiency and effectiveness of various aspects of your service business, from customer satisfaction to staff productivity. By using KPIs to track performance, you can identify areas where improvement is needed and make changes accordingly. In other words, KPIs help you stay on top of your game so you can keep delivering great service to your customers!