A logistics company’s working process outlines the various stages of product delivery and how each step is addressed. This includes planning, organizing, controlling and coordinating supply chain activities such as inventory management, procurement, warehousing, transportation, distribution and customer service. Logistics companies must have a detailed understanding of their customers’ needs in order to properly manage the flow of goods from point A to point B; from moving raw materials from suppliers to end-users or from warehouse to store. The goal of a logistics company is to create an efficient supply chain that maximizes customer satisfaction while reducing cost.