A Master Servicing Agreement (MSA) is a legally binding contract between two or more parties outlining the services to be provided, how those services will be measured and monitored, and the payment conditions associated with them. The MSA typically covers the entire relationship between the service provider and customer, including general terms of service, pricing structure, technical requirements, performance metrics and other key details. By outlining all expectations in one document, an MSA can help ensure a successful business relationship by minimizing misunderstanding and facilitating delivery of quality products and services on time.