Net Promoter Score (NPS) Metrics is an industry-leading benchmark that helps organizations measure customer experience and loyalty. It does this by tracking the likelihood of customers to recommend a brand or product to their friends and family. NPS metrics provide valuable insights into customer feedback, helping businesses identify areas of improvement and recognize positive customer experiences. By using NPS as a business metric, companies can better understand their target audience’s likes and dislikes, creating improved products, services and marketing that drive sales, increase customer engagement, and deliver exceptional customer experience.