Onboarding is the process of introducing new customers to your business and services. It’s about making a great first impression so that customers can get up and running as quickly and happily as possible. Onboarding isn’t just about getting customers signed up, it’s about engaging them so that customers have a positive experience. This includes clearly outlining expectations, explaining the value of your product or service and providing helpful resources for learning along the way. Onboarding is an important step in building long-term relationships with customers and helping them reach their goals.