Operational Performance Metrics measure the success of a business in achieving its goals. These metrics allow companies to evaluate their performance in areas such as customer service, quality control, cost savings, financial health, and more. By tracking important metrics such as customer satisfaction, delivery times, return on investment, and employee productivity, businesses can identify potential problems and take steps to improve operations. By setting achievable targets and monitoring progress towards them, businesses can ensure that they are running as efficiently and effectively as possible.