Order management is the process of managing customer orders from start to finish. It involves everything from order entry and authorization, to product selection, tracking, payment processing and delivery. In essence, it’s the entire lifecycle of an order, from placing it all the way through to delivery. Put simply, it’s the art and science of ensuring a customer’s order is received and processed efficiently, accurately and cost-effectively. The goal is to provide customers with the best possible experience – one that includes convenience, speed and accuracy. To do this, good order management involves setting up effective processes that maximize efficiency while maintaining quality.