Quality Assurance (Qa)
Quality assurance is a process or set of procedures intended to ensure that a manufactured product or performed service meets specified requirements. It may also be applied to processes or services within an organization. (Wikipedia, 2020)
There are many different types of quality assurance programs and methods, but they all share the same goal: to ensure that products and services meet customer expectations and requirements. Quality assurance can be a complex and costly process, but it is essential to the success of any business that manufactures or provides products or services.
There are four main elements of quality assurance: planning, control, monitoring, and improvement. Planning is the development of a quality system and the establishment of quality objectives. Control is the implementation of policies and procedures to ensure that products and services meet quality standards. Monitoring is the regular assessment of products and services to identify problems and track progress towards meeting quality objectives. Improvement is the continuous strive to increase the effectiveness of the quality system.
Quality assurance is essential for businesses that want to maintain a high level of customer satisfaction and avoid costly recalls or lawsuits. It is also important for businesses that want to improve their efficiency and bottom line. Implementing a quality assurance program can be a challenge, but there are many resources available to help businesses get started.