Quality Assurance Supply Chain Definition
The term “quality assurance supply chain” (QA supply chain) is used to describe the process and activities associated with ensuring the quality of products and services. The QA supply chain includes all steps necessary to ensure that a product or service meets the requirements of the customer or client.
QA supply chains are designed to identify and correct problems before they result in customer dissatisfaction. To be effective, QA supply chains must be proactive, comprehensive, and responsive to change. They must also be aligned with the overall business strategy.
An effective QA supply chain will:
-Ensure that products and services meet all relevant quality standards;
-Prevent defects from occurring in the first place;
-Detect defects early and correct them before they reach the customer;
-Handle customer complaints promptly and effectively;
-Continuously improve quality by constantly monitoring performance and making changes as needed.
