Quality Circles (Qcs) Definition
A Quality Circle is a small group of employees who meet regularly to discuss ways to improve the quality of their work. The aim is to identify and solve problems, and to improve the efficiency of work processes. Quality Circles are also known as Kaizen Groups, Problem Solving Teams, or Work Improvement Teams.
The concept of Quality Circles was first developed in Japan in the 1950s, and has since been adopted by companies all over the world. In Japan, Quality Circles are known as ‘Kaizen Groups’. The word ‘Kaizen’ means ‘improvement’, and is a central tenet of Japanese business culture. Quality Circles are seen as a way to encourage employee involvement and empowerment, and to tap into the collective knowledge of the workforce.
There is no fixed structure or membership for Quality Circles – they can be set up as needed, and members can join or leave as they please. However, most Quality Circles will have between 5 and 10 members, and will meet on a regular basis (usually weekly). The meetings are usually facilitated by a supervisor or manager, but the group should be self-directed; that is, members should take responsibility for identifying issues and finding solutions.
Quality Circles typically follow a simple four-step process:
1. Identify a problem or opportunity for improvement
2. brainstorm possible solutions
3. select the best solution
4. implement the solution
