Supply Chain Management, or SCM, is the process of planning, implementing, and controlling the operations of a supply chain in order to ensure customer satisfaction and profitability. It involves managing the flow of materials and information between suppliers, factories, warehouses, stores, and customers in an efficient, cost-effective manner. SCM focuses on providing value to customers by minimizing inventory costs, reducing delivery times, and improving the overall quality of products and services. This can be done by creating a seamless supply chain from the point of procurement to the final point of sale. By streamlining this process, businesses can maximize profits while still delivering a positive customer experience.