oboloo Glossary

Service Level

oboloo Glossary

Service Level

Service Level Definition

A service level definition is a document that outlines the expectations and requirements for a specific service. This can include things like what the service is, how it will be delivered, what standards need to be met, and what metrics will be used to measure success. Having a clear and concise service level definition is critical to ensuring that everyone involved in the service delivery process understands their roles and responsibilities.

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