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Supplier Quality Metrics

oboloo Glossary

Supplier Quality Metrics

Supplier quality metrics are a set of measurements used to evaluate the performance and reliability of suppliers. These metrics help companies identify any potential issues with their suppliers—such as delivery delays, product defects, or poor customer service—and take action to ensure the continued success of their supplier relationships. Examples of supplier quality metrics include on-time delivery rate, first article inspection rate, rejection rate, customer satisfaction score, complaint resolution time, and cost per unit.

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