Supply Chain Order to Cash (SCOTC) is a business process that encompasses the entire journey from ordering merchandise to receiving payment for it. It’s a vital component of managing supply chain operations, since it directly impacts profitability and customer satisfaction. From an operational standpoint, SCOTC includes everything from procurement to inventory management to delivery and payment processing. It also involves communication, collaboration and integration with partners in the supply chain. The goal of SCOTC is to provide a seamless and cost-efficient experience that ensures customer satisfaction while optimizing resources and minimizing risks. By focusing on speed and accuracy, businesses can take advantage of the latest technologies and optimize their operations while retaining customer loyalty.