Value Chain Management is the strategic process of creating, delivering and capturing value. It focuses on understanding how an organization can create the most value for its customers by utilizing all of its resources in the best way possible. From identifying customer needs, to managing suppliers and distribution channels, to logistics, pricing and customer service — value chain management strives to ensure that all activities across the organization are optimized to maximize customer satisfaction, while also reducing costs and increasing efficiency. By effectively managing the entire value chain, organizations can become more competitive and successful in the marketplace.