Improving processes at work is not just about finding ways to make day-to-day tasks more efficient or less costly – it’s also about creating better experiences for employees, customers and stakeholders. That’s why it’s important to take a holistic approach when it comes to improving processes in the workplace. This should include analyzing every stage of the process, identifying roles, responsibilities and accountabilities, using data points and feedback to inform decisions, streamlining activities through automation where appropriate, and creating effective communication protocols between departments. Improving processes at work requires engagement from all levels of the organization, so everyone must be part of the conversation.
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