Workflow Process Mapping is a visual representation of how activities in your business are connected. It captures the tasks, actions and decisions involved in reaching a certain outcome – such as completing a sale or delivering a product. Through workflow mapping, you can see how long it takes to complete each step in the process and identify where bottlenecks exist. You can also spot areas where automation can be used to streamline the process and improve efficiency. With the insights gained from workflow mapping, businesses can take informed and proactive steps towards improving their processes and performance.