Supply chain management is the sum of all processes involved in a product or service’s movement from the raw material supplier to its final point of purchase. It includes procurement, production, logistics and distribution, as well as customer service and satisfaction. By carefully planning, coordinating and overseeing the flow of goods and services within an organization, supply chain management helps ensure that the right product is delivered to the right customer at the right time — and at the lowest cost. Good supply chain management can help organizations increase efficiency, reduce costs, improve customer service, and gain a competitive advantage.