Process metrics are an important tool for businesses to measure the effectiveness of their operations. By tracking process metrics, businesses can identify areas of improvement, increase efficiency, and reduce costs. Process metrics are defined as the quantitative measures of a process or system that are used to assess performance and identify areas for improvement. These metrics are typically used to measure the efficiency of a process, the quality of the output, and the cost associated with the process. They can also be used to track the progress of a project or the performance of a team. By monitoring process metrics, businesses can ensure that their operations are running smoothly and that they are achieving their desired goals. Additionally, process metrics can be used to identify potential problems before they become serious issues, helping businesses to stay ahead of the competition.