Workflow management capabilities are the tools and processes used to manage workflows of tasks and activities, from beginning to end. They allow you to create efficient and structured models for how tasks should be performed, monitored, and directed to achieve successful outcomes. By leveraging workflow management capabilities, businesses can improve their operational efficiency, increase employees’ productivity, and deliver better customer service. Workflow management capabilities provide organizations with a way to streamline processes, reduce costs and errors, and automate repetitive tasks. In short, they help make sure that your business operations flow as smoothly as possible.