The importance of process in business is often underestimated. Processes are vital for both internal and external operations, as they provide a systematic way of ensuring that all key areas of an organisation are effectively managed. Having well-defined processes helps to create consistency across the company, eliminating unnecessary costs, increasing productivity, improving customer satisfaction and ultimately yielding greater profits. Additionally, when implemented correctly, processes can help to ensure compliance with laws and regulations. Businesses should strive to have clear, concise and measurable processes which enable employees to carry out their tasks efficiently, while also leaving room for innovation.