Mapping business processes is the act of understanding, visualizing and analyzing how work gets done. It’s a key factor for success in today’s competitive market as it enables organizations to identify ways to improve efficiency, reduce costs, increase customer satisfaction and ultimately remain competitive. Mapping business processes involves looking at the end-to-end journey of tasks and activities that form part of achieving a business’s goals — from start to finish. By studying the links between each step, the sequence of events can be refined, reordered, or removed altogether to create a more efficient and streamlined workflow. Ultimately, mapping business processes helps businesses become better organized and more profitable.