oboloo FAQ's

What is Process Automation? – Definition

What is Process Automation? – Definition

Process automation has become an increasingly popular term in recent years. But what does it really mean? In this blog post, we’ll explain exactly what process automation is and how it can be used to simplify and streamline the day-to-day operations of businesses. We’ll explain the different types of process automation, as well as explore some of the advantages and disadvantages associated with using automated processes. By the end of this post, you’ll have a better understanding of process automation and how it can help your business run more smoothly. Let’s get started!

What is process automation?

Process automation is the technology-enabled automation of business processes. It can streamline an organization’s operations by replacing manual, paper-based processes with digital, automated ones. Process automation can help organizations improve their efficiency and effectiveness by reducing errors, increasing accuracy, and improving compliance.

The benefits of process automation

Automation can help to improve the efficiency and quality of your processes, as well as reduce their costs. Automating key process steps can help you to:

Improve process quality and compliance: Automated processes can help to ensure that tasks are carried out consistently and accurately. This can be particularly important for safety-critical or regulated processes.
– Boost efficiency and productivity: Automation can help to eliminate errors and rework, freeing up employees to carry out higher-value tasks. It can also help processes to run faster, allowing you to increase throughput or reduce cycle times.
– Reduce costs: Automating process steps can help to reduce direct labor costs, as well as indirect costs such as materials waste and scrap.

The different types of process automation

Process automation is the use of technology to automate tasks that would otherwise be performed by human employees. The different types of process automation can be classified according to the level of Granularity, the type of Process, and the type of Task.

Granularity refers to the level of detail involved in the process. For example, a high-level process might simply involve sending out an email blast to a list of customers, while a low-level process would involve specifying exactly which customer receives which email.

Type of Process refers to whether the task is rule-based or Exception-based. Rule-based processes are those that follow a set sequence of steps regardless of circumstances, while Exception-based processes involve making decisions based on conditions that may arise during execution.

Type of Task refers to whether the task is repetitive or non-repetitive. Repetitive tasks are those that are carried out on a regular basis with little variation, while non-repetitive tasks are those that vary greatly from one instance to the next.

The challenges of process automation

Process automation is the technology-enabled automation of defined business processes. It automates repeatable tasks that are performed by humans, often with the help of software applications and digital technologies.

However, process automation can also present some challenges. One challenge is that it can create a “black box” effect, where the inner workings of the automated process are hidden from view. This can make it difficult to understand how the process works, or to troubleshoot issues that may arise.

Another challenge is that process automation can lead to job loss, as humans are replaced by machines in many cases. This can be a difficult issue for organizations to manage, particularly in industries where jobs are already scarce.

Finally, process automation can also require significant upfront investment, which may not always be feasible for small businesses or organizations with limited budgets.

How to implement process automation

Process automation is the use of technology to automate certain business processes. By automating these processes, businesses can improve efficiency and productivity while reducing costs.

There are many different ways to implement process automation, and the best solution will vary depending on the specific needs of the business. However, there are some common steps that can be followed to implement process automation successfully:

1. Define the process that you want to automate.

2. Identify the software or other tools that you will need to automate the process.

3. Configure the software or other tools according to your requirements.

4. Test the automation setup to ensure that it works as expected.

5. Roll out the process automation to all users who will be using it.


Process automation is a powerful tool for businesses, allowing them to quickly and efficiently streamline their operations. By automating processes, organizations can improve customer service while reducing costs and boosting employee productivity. With the right process automation system in place, companies can enjoy streamlined processes that deliver better results with fewer manual errors. Whether you need to automate data entry or create an automated workflow system, process automation can provide many benefits worth considering.

Want to find out more about procurement?

Access more blogs, articles and FAQ's relating to procurement

Oboloo transparent

The smarter way to have full visibility & control of your suppliers


Feel free to contact us here. Our support team will get back to you as soon as possible

Oboloo transparent

The smarter way to have full visibility & control of your suppliers


Feel free to contact us here. Our support team will get back to you as soon as possible

© 2023 oboloo Limited. All rights reserved. Republication or redistribution of oboloo content, including by framing or similar means, is prohibited without the prior written consent of oboloo Limited. oboloo, Be Supplier Smart and the oboloo logo are registered trademarks of oboloo Limited and its affiliated companies. Trademark numbers: UK00003466421 & UK00003575938 Company Number 12420854. ICO Reference Number: ZA764971