A process map is a visual way of representing the processes and interactions within an organization. It provides an overview of how tasks and decisions are structured, and where information flows between departments. Process mapping helps to identify improvement opportunities by highlighting inefficiencies, redundancies, and inefficient handoffs – enabling organizations to simplify workflows and reduce costs. By creating accurate process maps, companies can gain insight into their operations, better understand their customer experience, and make informed decisions about investing in change and improvement.