Order to Cash (O2C) is a business process that encompasses all the activities from receiving customer orders to generating invoices and ultimately collecting payments. It’s a cornerstone of successful operations – an efficient O2C process means more time for business-critical tasks like increasing revenue or developing new products. The goal of Order to Cash is to maximize customer satisfaction, streamline collections, and reduce costs. By simplifying your ordering process, making it easy for customers to pay, and minimizing dispute resolution, you can save valuable time and money and keep your customers happy.