Process Improvement Process is the official business definition used to describe the process of making changes to a business system in order to improve its efficiency and effectiveness. This process can involve streamlining existing processes, introducing new processes, or refining existing processes in order to better meet customer needs and company goals. The goal of process improvement is to make the organization more productive, reduce costs, improve customer satisfaction, and increase profits.
Process improvement can involve making changes to any number of processes, such as job design, workflow, scheduling, production, inventory, training, and performance management. These improvements can be made in an effort to reduce waste and increase efficiency. For example, a company might introduce automation and robotics to reduce manual labor or eliminate redundant steps.
Process improvement can also involve introducing new processes or refining existing ones.