Promise Time Definition
A promise time is the specific amount of time that a company or individual has to complete a task. This could be anything from the amount of time it takes to fix a problem to the amount of time it takes to deliver a product. In many cases, promise times are written into contracts so that both parties know what to expect.
When it comes to customer service, promise times are important because they give customers an idea of when they can expect a problem to be fixed or a product to be delivered. If a company consistently misses its promise times, customers will likely take their business elsewhere.
There are a few different ways to measure promise time. The most common is probably days promised versus days delivered. For example, if a company promises to deliver a product within five days but it actually takes seven days, the company has missed its promise time by two days.
Another way to measure promise time is through customer satisfaction surveys. After interacting with a company, customers are typically asked how satisfied they were with the experience. This information can then be used to calculate something called the Net Promoter Score, which is basically a measure of how likely customers are to recommend the company to others.
Companies that have high Net Promoter Scores tend to have happy customers who are willing to stick around even if there are occasional hiccups with promise times. On the other hand, companies with low Net Promoter Scores often have unhappy customers who are quick to leave at
