Vendor Performance Management Definition
Vendor performance management (VPM) is the process of assessing vendor performance against pre-determined criteria, setting expectations for future performance, and taking corrective action when necessary.
The goal of VPM is to ensure that vendors are meeting their contractual obligations and delivering the expected level of quality and service. An effective VPM program can help organizations improve vendor performance, reduce costs, and avoid problems down the road.
There are four key components to an effective VPM program:
1. Define objectives and expectations: Organizations should start by defining what they want to achieve with their VPM program. What are the specific goals and objectives? What level of quality and service do you expect from your vendors? Be as specific as possible in setting these expectations.
2. Measure performance: Once you have defined your objectives, you need to put in place a system for measuring vendor performance. This might include regular surveys or reviews, tracking customer complaints, or monitoring key metrics such as on-time delivery or product quality.
3. Set standards and thresholds: Organizations should set standards for vendor performance and establish thresholds for acceptable levels of quality and service. These standards should be realistic and achievable, and should be reviewed on a regular basis.
4. Take action: When vendors do not meet expectations, organizations should take corrective action. This might involve working with the vendor to improve performance, issuing warnings, or terminating the relationship if necessary.
