A Case Management Business Plan is a comprehensive document that outlines the scope, objectives and strategic direction of an organization’s case management operations. It is designed to provide clear direction and focus on the critical areas of case management, including resource allocation, staff development, performance objectives and budgeting. The plan should also identify any external factors that may affect the implementation and success of the business plan. By carefully planning and executing an effective case management strategy, organizations can improve their processes and increase user satisfaction with their services.