Social Dialogue Definition

The term ‘social dialogue’ is used to describe a process and a method of communication between employers and employees. It is a way for the two groups to discuss issues of common concern, reach agreement and improve workplace relations.

The social dialogue process can be formal or informal, but it always involves open communication and mutual respect. Formal social dialogue usually takes place in representative structures, such as trade unions and employer organisations. In some countries, there may also be sector-level or company-level social dialogue committees.

Informal social dialogue can happen anywhere – in the office canteen, at the water cooler or even in the lift! It is often more effective than formal social dialogue as it allows for a more open exchange of views and ideas.

Whatever the setting, social dialogue should always aim to find solutions that are acceptable to both sides. It is not about winning or losing, but about finding common ground.