Process maps and workflows are two terms often used interchangeably in the business world, but they actually have different meanings. A process map is a visual representation of the steps involved in a business process, showing the sequence of activities and the people or departments involved. It is used to document the process, identify potential areas for improvement, and provide a clear picture of how the process works. A workflow, on the other hand, is a set of automated tasks that are triggered by certain events. It is used to automate processes, eliminating manual steps and reducing the amount of time and effort required to complete the process. Workflows can be used to automate the entire process or just certain parts of it. Both process maps and workflows are important tools for improving business processes, but they have different purposes and should be used accordingly.