Process mapping tools and techniques are a set of methods used to analyze and document the flow of activities and tasks within a business process. This is done to gain a better understanding of the process, identify potential areas of improvement, and optimize the process for maximum efficiency. Process mapping tools and techniques can be used to create a visual representation of the process, identify bottlenecks, and identify areas of improvement. The tools and techniques used in process mapping can include flowcharts, swimlane diagrams, process maps, and value stream maps. These tools and techniques can be used to identify areas of waste, identify areas of inefficiency, and create a roadmap for process improvement. Process mapping tools and techniques can also be used to create a baseline for measuring process performance and tracking progress. By understanding the process and its components, businesses can identify opportunities for improvement and make the necessary changes to optimize the process.