The official business definition of a Service Process Map is a visual representation of the processes and activities involved in providing a service to customers. It is a tool used to identify, document, and analyze the steps and resources needed to deliver a service. The map can be used to identify areas of improvement, streamline processes, and reduce costs. It is also a useful tool for communicating the service process to stakeholders and customers. The map is composed of symbols, shapes, and arrows that illustrate the sequence of activities and the flow of resources. It can be used to identify process bottlenecks, inefficiencies, and opportunities for improvement. Additionally, it can be used to document customer feedback and requirements. A Service Process Map is an invaluable tool for any business looking to improve their service delivery.