Onboarding Customers Process is the systematic process of welcoming, orienting, and transitioning new customers into your organization with an aim to build a long-term relationship. It’s a strategic opportunity to engage customers and maximize their experience by introducing them to your brand and values in order to set expectations and ensure successful outcomes. Onboarding Customer Process should create a smooth transition for customers as they become part of your business. This process allows for continuous education and improvement to take place, allowing you to build more effective relationships and deeper customer loyalty.